Privacy Policy

At Edexo, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website, register for courses, or use our services.
Please read the following privacy policy carefully to understand our views and practices regarding your personal data and how we treat it.
1. Information We Collect
When you visit our website, register for language courses (such as German, French, IELTS), or engage with our services, we may collect the following types of information:
• Personal Information: When you sign up for a course or contact us, we may collect personal details such as your name, email address, phone number, and payment details.
• Payment Information: To process payments for course enrollments, we may collect payment information, including credit/debit card details, or other payment methods via a secure payment gateway.
• Course Enrollment Data: We also collect data related to the courses you are enrolled in, including the course(s) selected, dates, and progress.
• Communication Data: We may store communication records, such as emails, messages, or phone calls that you initiate to us, for purposes of providing customer support and improving our services.
2. How We Use Your Information
The personal data we collect from you will be used in the following ways:
• Course Registration: To process your registration for language courses, such as German, French, or IELTS.
• Customer Support: To provide assistance, respond to inquiries, and support you throughout your learning journey.
• Payment Processing: To process payments securely through our third-party payment gateway for course enrollments.
• Marketing and Promotions: We may contact you via email, phone, or SMS for promotional purposes, updates about new courses, or offers, but only if you have opted-in to receive such communications.
• Legal and Regulatory Requirements: To comply with applicable laws and regulations, including responding to subpoenas or court orders if necessary.
3. Third-Party Payment Gateways
Edexo uses trusted third-party payment gateways to handle payments for our courses. These gateways may collect and store your payment information. However, we do not store sensitive financial details such as credit card numbers on our servers. Payment processing is securely handled by the payment gateway provider in accordance with their privacy policies and terms.
4. Data Security
We employ industry-standard security measures to protect the personal information you provide to us. This includes using secure server technology, encryption, and ensuring compliance with best practices to prevent unauthorized access, disclosure, or misuse of your information.
5. Sharing Your Information
We will not sell, rent, or lease your personal information to third parties. However, we may share your personal data with:
• Service Providers: We may share your information with trusted third-party service providers, such as email delivery services, hosting providers, or payment processors, for the purpose of delivering our services to you. These service providers are contractually obligated to protect your data and use it only for the services they are contracted to perform.
• Legal Requirements: We may disclose personal information when required by law or when we believe it is necessary to comply with legal processes, protect our rights, or prevent fraud.
6. Cookies and Tracking Technologies
Our website may use cookies or other tracking technologies to enhance your user experience. Cookies help us understand how you interact with our website, remember your preferences, and improve our services. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of the website.
7. Your Rights
You have the right to:
• Access: Request a copy of the personal data we hold about you.
• Correction: Request corrections or updates to any inaccurate information we hold.
• Deletion: Request the deletion of your personal data, subject to certain legal restrictions.
• Opt-Out: You may opt-out of receiving promotional communications from us by following the unsubscribe instructions in any marketing email or contacting us directly.
If you wish to exercise any of these rights or have concerns about how your data is being handled, please contact us at [email address].
8. Retention of Data
We will retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When the data is no longer required, it will be securely deleted or anonymized.
9. Links to Other Websites
Our website may contain links to other websites. Please note that we are not responsible for the privacy practices or content of external websites. We encourage you to read the privacy policy of any third-party websites you visit.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we do, we will post the updated policy on this page and revise the "Last Updated" date at the top of this policy. We encourage you to periodically review this policy to stay informed about how we are protecting your data.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or the processing of your personal data, please contact us at:
Edexo
G-5, First Floor, Hauz Khas New Delhi, 110016, India
Email: Info@edexo.in
Mobile: +91 9873334123